Statement of Purpose
Compac Corporation has set a standard to promptly and consistently fulfill your order. Below we describe our service offerings and conditions of sale.
Transportation Arrangements
Compac Corporation will always use carriers that meet a high standard for quality on time service.
Transportation charges are prepaid and allowed on all tape orders of $2000.00 net or more. Compac will ship via the lowest cost routing within the continental limits of the USA.
All shipments will use a Compac secured carrier unless prior customer arrangements have been made. Customer approved carrier must meet Compac’s Fitness For Use (FFU).
Full Truckload shipment to a single location allows for the fastest delivery time. A full T/L will be based on the product size and product mix, which will determine the pallet configuration.
Partial and LTL shipments to customers may require additional time to allow transportation planning to look for possible consolidation possibilities.
Shipping charges for expedited shipments (at the customer’s request) will be passed on to the requesting customer.
Lead Times
The time in which our product will be available and shipped to you after you place an order. Our goal is to establish and maintain lead times which meet your needs. Orders containing products with different lead times will assume the lead time of the product with the longest lead time.
Promised Ship Date
The promised date is the date your order is expected to leave our facility(s). This date will be based on established published product lead times.
Delivery dates will be based on the method of shipment, full or partial T/L, LTL, transit time, shipping location, weather and road conditions, or carrier availability. This is the date the customer can expect to receive an order.
Minimum shipments
$500.00 on all tape orders. One (1) roll of facing /vapor barrier.
Non-standard or Custom Orders
Because of the unique nature of non standard or custom made products, standard shipping lead times will not apply. Non standard widths or lengths will be shipped according to a pre established release quantity. Custom made products cannot be returned. Once custom made products are manufactured, the customer is required to take immediate delivery and will be invoiced for the entire order.
Customer pick-ups
CPU’s are available from both manufacturing and warehouse locations when they are preplanned, and according to established lead times. The Customer Solutions Rep will confirm a pickup date at time of order entry.
Minimum pickup quantity is $500 for tape or one (1) roll of facing. If the order is not picked up on the designated date, customer solutions will contact the customer within 24 hours to see if the order is still needed. A CPU order not picked up with 48 hours of the original scheduled time is subject to cancellation.
Return of Merchandise
Compac will accept the return of merchandise under the following conditions.
No merchandise can be returned without a Return Material Authorization (RMA) number.
Contact Customer Solutions to initiate the RMA process. Any merchandise returned to Compac without an RMA will be refused and sent back to the shipper.
Return of merchandise due to customer error
We agree to accept return of merchandise ordered in error by the customer subject to the following provisions:
- Request for return must be submitted ASAP but not longer than 10 days after material is received.
- Customer agrees to request permission from Compac before returning and merchandise.
- It is understood that credit will be issued:
- Full credit will be issued if replacement order precedes or accompanies material return and the customer furnishes the order number covering the material ordered in error.
- Upon inspection by Compac, it is determined that all material is in good condition.
- Customer agrees to pay all transportation charges on returned material.
- A 20% restocking charge will apply.
- Custom Made Products CANNOT Be Returned.
Return of merchandise due to Compac error:
Where, through our error, we have shipped merchandise that differs, in type or quantity, from that specifically ordered by the customer, such merchandise may be returned to us under the same previsions as in “Return of Merchandise” above. In these circumstances, a sample may be requested prior to full material return. Compac assumes transportation charges involved.
- In the event a shipping discrepancy is identified, the Customer Solutions Representative must be contacted immediately upon receipt of merchandise. The bill of lading needs to be signed by both the carrier and the customer describing the discrepancy.
Service related comments or Concerns:
It is Compac’s goal to remain a leader in the industry and to deliver World Class products, quality, & service. As such, your comments and suggestions are important to us. Any service related complaint or improvement opportunity may be directed to our Customer Solutions department for resolution.
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